top of page

How to Deal with a Dishonest Landlord: A Guide for Tenants in the UK

Renting a property should be a straightforward process, but dealing with a dishonest landlord can turn it into a nightmare. This guide will help you navigate the common issues, provide effective solutions, and outline the legal actions you can take to protect your rights.

Types of Problems Often Faced When Renting from Dishonest Landlords

Unfair Deposit Practices

Landlords may fail to protect your deposit in a tenancy deposit scheme, which is illegal if you have an assured short-hold tenancy​​​.


This can include entering your home without permission, intimidation, cutting off utilities, or pressuring you to move out​​​​.

Failure to Carry Out Repairs

Landlords are responsible for certain repairs, such as fixing boilers or structural issues. Failure to address these problems can lead to unsafe living conditions​​​.


Charging higher rents or deposits based on race, nationality, or other protected characteristics is illegal​​.

How to Deal with It: Most Effective Ways to Get What You Want

Know Your Rights

Familiarise yourself with your tenancy agreement and local housing laws. Resources like Citizens Advice ,Shelter and AI-assistant at Caseguru can provide valuable information​.

Document Everything

Keep records of all communications, agreements, and any incidents of harassment or disrepair. Photos, emails, and notes can serve as crucial evidence​.

Communicate Clearly and Calmly

Start by speaking or writing to your landlord. Clearly state the problem and what you want done. If you feel unsafe, bring a friend or family member for support​.

Formal Complaint

If initial communication fails, escalate the issue by making a formal written complaint. Include all relevant details, such as dates, times, and copies of prior communications​.

Seek Mediation

If the dispute remains unresolved, consider mediation services offered by local councils or housing associations. Mediation can often resolve disputes without the need for legal action​.

Legal Actions You Can Take

Report to Authorities

If your landlord’s behaviour constitutes harassment or illegal eviction, report them to the local council or the police. Councils can take action against landlords who violate housing standards or fail to register properly​​.

Seek a Court Order

For serious harassment cases, you can apply for a court order to stop the harassment. Non-harassment orders or interdicts can be effective in legally restraining your landlord’s behaviour​​.

Compensation Claims

If you’ve suffered financially or emotionally due to your landlord’s actions, you might be entitled to compensation. Legal aid and organisations like Citizens Advice can help you pursue this​​.

Contact Redress Schemes

If your complaint is against a letting agent, and they do not resolve the issue, you can escalate it to a redress scheme like The Property Ombudsman or the Property Redress Scheme. These bodies can investigate and impose sanctions on letting agents​.

Legal Action for Repairs

If your landlord refuses to make necessary repairs, you can take legal action through the local court. They may be ordered to complete the repairs and potentially compensate you for any damages​​.


Dealing with a dishonest landlord can be challenging, but knowing your rights and the steps you can take will empower you to handle the situation effectively. Always seek professional legal advice when necessary to ensure that your rights are fully protected. At Caseguru, we help people get connected and work with to right land-law advisors for free.

Recent Posts

See All

Navigating Divorce? What You Need to Know

Types of Divorce Divorce in the UK can be categorised into several types, each with unique characteristics and implications: Uncontested Divorce: This occurs when both parties agree on all key issues

Unfairly Dismissed? Here is What You Can Do!

Unfair dismissal is a significant issue that many employees may face during their careers. Understanding what constitutes unfair dismissal, how to identify it, and what steps to take can empower you t

Your UK Guide to Buying & Selling Property

Navigating the property market in the UK can be a complex process, whether you're buying your first home or selling a cherished family residence. This guide aims to demystify the process, providing a


bottom of page